Legal
Privacy Policy
How Kalphano collects, uses, and protects your information when you visit our website, contact us, or work with us. Last updated: 29 September 2026.
Who we are
Kalphano Pte. Ltd. (referred to as Kalphano, we, or us) provides IT consulting and marketing services. This policy explains how we handle personal information on kalphano.com (the website) and when you contact or work with us in other ways. If you have any question about it, contact us at [email protected].
Information we collect
We only collect information that you choose to give us, plus the technical data that any website server receives.
Contact form: your full name, work email address, company name (optional), the service you are interested in, and the message you write.
Emails you send us directly, including your email address and anything you include in the message.
Technical data: your IP address, browser type, device type, and the pages requested, which our hosting provider records in standard server logs.
Other channels: details you share with us through messaging apps, phone or video calls, or forms we send you. This may include your name, contact details, business information, and anything else you choose to share.
How we use your information
To reply to your enquiry and schedule a discovery call.
To prepare proposals and quotes, and to deliver the services you ask for.
To keep the website secure and working properly.
We do not sell your personal information, and we do not use it for advertising.
How the contact form works
When you submit the contact form, your message is delivered by email to our support mailbox ([email protected]). The website does not keep a separate copy of form submissions in its database. Your information is then stored in our email system.
Information you give us outside the website
We may also collect information when you contact us or work with us through other channels, such as messaging apps, email, phone or video calls, or forms we send you. We use it only for the purposes described in this policy. Please avoid sending passwords, payment card details, or other highly sensitive information by chat or email unless we have agreed a secure way to share it. Messaging apps are run by third parties and handle your messages under their own privacy terms.
Cookies and tracking
This website does not use analytics, advertising, or social media tracking tools, and it does not set cookies on visitors browsing the public pages. If this changes, we will update this policy and, where required, ask for your consent.
Third parties we rely on
We share information only with the service providers needed to run the website and our business:
Hosting provider: stores the website and its server logs.
Font and content delivery services: the website may load typefaces or other resources from third-party servers, so those providers receive your IP address and browser details when a page loads.
Email service: receives and stores the messages you send to us.
Messaging and communication apps: carry the messages you send us through those channels.
Business tools we use to store and manage client information, such as cloud storage, spreadsheets, or project management software.
Service partners: where needed to deliver your project, we may share the details necessary with vendors or subcontractors who work with us. We share only what they need.
These providers process information on our behalf under their own privacy terms. We may also disclose information when the law requires it.
How long we keep information
We keep enquiry emails for as long as needed to respond to you, provide our services, and meet our legal and accounting obligations. You can ask us to delete your information at any time, unless we are required to keep it.
Your rights
Depending on the laws that apply to you, you may have the right to access the personal information we hold about you, correct it, delete it, restrict or object to how we use it, and withdraw consent you have given. To make a request, email [email protected]. We will respond within a reasonable time.
Security
We take reasonable technical and organisational steps to protect your information, including encrypted (HTTPS) connections to this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
This website is not directed at children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date of the last update at the top.
Contact us
Questions or requests about your privacy? Email [email protected] or use our contact page.
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